Features of PHP Trouble Ticket

What is it?

PHP Trouble Ticket is a helpdesk application offering both powerful features and ease-of-use at the same time.

It provides a central means of problem reporting and tracking in multi-user environments like medium to large companies, development groups etc. It helps to direct problem reports to the responsible operator(s), keep track of the status of a problem being worked on including info on the severity of a problem and offers it an up-to-date list of recent changes applied. PHP Trouble Ticket can be used as a helpdesk system or a bug-tracker. It can help you in many fields that require coordination of people working together on a common task. It's straightforward design and powerful list- and search-function guarantees quick information retrieval. Automatic email notifications keep both users and administrators up-to-date. Color coding of lists and detail views directs attention to the most important entries.

Features

• problem reporting
• submitting update-info
• email-notification of administrators
• email-notification sent to problem reporter after ticket is modified or closed
• watch-function for tickets to be kept up to date on progress of chosen tickets
• file attachments (optionally with realtime virus checking with external virus-scanner)
• powerful list/search function with paged browsing
• tickets can be set into relations/dependencies
• ticket quick-search function directly from the main index
• quickly access all your own tickets from the main index page
• printer-friendly display of lists and ticket details
• css style sheet support for easy customisation
• Works with most modern browsers and operating systems, like Mozilla Firefox, Internet Explorer, Opera, Safari and others
• easy multiple-select/close/delete functions
• username/password protected logins
• varying levels of permissions/access-rights
• the scope of unprivileged users can be limited to their own tickets
• new users can either sign up at the login page or be created by the superuser from the administration page
• detailed userlist available for administrators with info on last login and included search function
• online configuration of all major options
• configuration of the expert/administrator information
• deadlines for trouble tickets
• up to five customizable datafields
• changes and entire tickets can be hidden from unprivileged users by the operators
• "locking" areas against change by other administrators
• national language support (included: english, german. Other language files are made available separately on the download page)
• date/Time format configurable to suit national format
• ability of the program to work with PHP's "safe mode" and "open basedir" security mechanisms
• does not rely on PHP "register globals"

Powerful optional tools available

Ticket Escalator Robot

• Keeps a strict eye on all your tickets
• Notifies you of overdue tickets
• Reports unassigned tickets
• Alerts if work on tickets is lagging behind

Email gateway

• Directly turn support emails into trouble tickets
• Automatic mapping of sender email addresses to TTS users
• Supports threading of emails to existing tickets
• Sort new tickets into correct TTS areas

If you give PHP Trouble Ticket a try, please give us feedback about your first impression, suggestions, bug-reports, anything that can help us improve the program.